Before we can install your wallpaper, please ensure your wall has been prepared correctly for the type of wallpaper material you have selected. To see wall preparation guidelines please click here. Wall preparation is the full responsibility of the customer.
No installation may take place unless free unencumbered space is provided for the team to work in. Please remove any curtains, wall hangings, pictures and accessories from your wall before installation. Please ensure all furniture is moved away from your wall to allow easy access for our installers.
On installation, our team will not remove any devices or wall fixtures and will cut around these items. Should the client prefer that wallpaper not be cut away, then this would be for the clients’ own arrangement for removal of fixtures.
Walls should be prepared according to our guidelines here. Stories for Walls will not be held liable for any walls that have been ill-prepared or painted with incorrect wall finishes. Even on inspection of your wall, our team may not know for certain whether your paint finish has any characteristics that may affect the longevity of your wallpaper's adhesiveness. It is imperative that you read our wall preparation guidelines to ensure you have prepared your wall correctly.
On the day of installation, our team will thoroughly check your wall for any bumps and imperfections. If our team finds any issues with your wall, you will have two options:
1. After reviewing the issues, if you're still happy to go ahead with the installation, our team will proceed provided you email firstname.lastname@example.org or message us on WhatsApp 0400 740 780, and state in writing that you are happy to continue with the installation and understand that if any issues arise from the installation due to the condition of your wall, that you accept responsibility.
2. If you are not happy to proceed and would like more time to prepare your wall, our team will visit on another day. A second callout fee of $100 will apply before our installation team will revisit.
Please be present throughout your wallpaper's installation. If you think there are any aesthetic issues or any joins are not satisfactory, please advise the installers immediately while they are still at your premises. If any issues are flagged after the installers are gone, we cannot guarantee the issues can be fixed. Your presence at the installation is imperative to ensure you are happy with the installation before they leave.
Please note, that due to most walls being skew and not 100% flat/level, sometimes there are very slight discrepancies with the patterns matching perfectly. If a join is very slightly out in just 1 or 2 areas by a few millimetres, this is regarded as normal. However if a whole vertical join is out from top to bottom, or there are several mismatches that catch your eye easily, this is regarded as unsatisfactory and must be amended. We advise our customers to be present to act as a third eye overlooking the installation and ensure they are happy with all the joins.
There will be a 1cm overlap for each join on both our self adhesive materials. We must maintain the overlap joins with our Self Adhesive material due to these products having a 0.5-1% shrinkage on the wall over time. This is standard with all peel and stick wallpapers. If we applied the wallpaper with butt joins, when the wallpaper slightly shrinks, it will create a gap between the sheets and reveal the wall behind. This can look unsightly so overlap joins are always applied with this material.
Please note the visibility of overlapping joins varies on different designs and background colours.
Please note, any issues due to customer’s inaccurate wall measurements or inadequately prepared wall surfaces, are the responsibility of the customer. Our team will do our best to help rectify the issue as cost efficiently as possible, but if any reprints or new wall preparations are required, this will be at the expense of the customer.